HERLOWE
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PRIVACY POLICY

CUSTOMER CARE

Cottage Lush Inc. and its subsidiaries (collectively, "HERLOWE”, “we”, “us”, and "our") respect an individual's privacy and will only collect, use, store or disclose your personally identifiable information (“personal information”) in accordance with this Privacy Policy. We recognize every individual's right to privacy and acknowledge our obligation to preserve the confidentiality of personal information. This Privacy Policy applies to HERLOWE and our collection, use, storage and disclosure of personal information through our website and mobile applications, HERLOWE reserves the right to update this Privacy Policy at any time without notice and such modifications shall be effective immediately.

CONSENT

When you provide HERLOWE with your personal information, you understand and agree to HERLOWE's collection, use, storage, disclosure and retention of your information in accordance with this Privacy Policy or as otherwise permitted by law. In limited circumstances, you may withdraw your consent to our use of your personal information at any time.

INFORMATION WE COLLECT

The information we collect falls into two categories: (1) information we collect from you; and (2) information we collect when you use our Services.

INFORMATION WE COLLECT FROM YOU

We collect information about you whenever you use our Services. Examples of using our Services include visiting or making purchases on our website, creating a HERLOWE account, using our gift card program, contacting HERLOWE customer service, and participating in our contests and other promotions. The information you give us may include your first and/or last name, mailing address, telephone number, email address, credit card number, gender, other demographic information and any other information you provide us.

INFORMATION WE COLLECT WHEN YOU USE OUR SERVICES

When you use our Services, we may collect information about the Services you use and how you use them. We do this to ensure that we are offering you the best products and services in a secure environment, and as part of our efforts to constantly improve your experience. In this process, we may collect and use your personal information relating to your purchasing trends at HERLOWE, technical details about your browser and mobile device use and location (i.e., whether you are using a tablet or smartphone to visit our websites), and your viewing and usage trends in order to analyze and offer you customized advertising, products and services.

HOW WE USE THE INFORMATION WE COLLECT

We may use the information we collect about you in a variety of ways, including:

  • to process your purchases of products and services;

  • to communicate with you about orders, purchases, services, accounts, programs, and contests;

  • to respond to your customer service inquiries and requests for information;

  • to post your comments or statements on our website and social media platforms;

  • to send you customized promotions and special offers, including through email and social media platforms;

  • to inform you about our products, or other promotional purposes;

  • to maintain and improve our site and the products and services we offer by using tracking technologies such as cookies;

  • to detect and prevent fraud; and

  • to maintain appropriate records for internal administrative purposes.

HOW WE SHARE THE INFORMATION WE COLLECT

We may share your information in the following circumstances:

  • We may share your information with service providers that provide us with support services, such as credit card processing, website hosting, email delivery, location mapping, and analytics services. We require the companies to refrain from using and disclosing your information except when they are performing work for us or when the disclosure of your information is required by law.

  • We may disclose your information if the disclosure is required by law, the disclosure is necessary to enforce our agreements or policies, or the disclosure will help us protect the rights or safety of HERLOWE, our customers or our partners.

  • We may share your information with service providers to provide you with customized promotions and special offers. This can include sharing your information with social media platforms in order to develop customized advertising that offers you unique products and services. 

  • We may share information about you with other companies if you give us permission or direct us to share the information.

  • If you post information on one of our social media platforms or websites, the information that you post may be seen by other visitors, including your post information and your user name.

MANAGING YOUR PREFERENCES

By using the Services or submitting information to us in connection with using the Services, you are providing your consent to the collection, use, storage, disclosure and retention of personal information as set out in this Privacy Policy.  You can opt out of receiving promotional emails at the time of receiving promotional emails.  Alternatively, you may let us know that you do not wish to receive promotional communications by sending us a message in the "Contact" section on our website or via email directly at contact@herlowe.com.  Please note that if you opt out of receiving promotional messages from us, we may still send you non-promotional communications, including emails about your accounts or purchases.

ACCESSING OR CORRECTING YOUR INFORMATION

Any such access can be done in "Your Account" or by sending us a message in the "Contact" section on our website or via email directly at contact@herlowe.com.

DELETING YOUR ACCOUNT

If you want to cancel or delete your account, you may do so in "Your Account", by sending us a message in the "Contact" section on our website or via email directly at contact@herlowe.com.   We will retain your information for as long as your account is active or as needed to provide you Services, such as product returns. If you ask us to delete your account, we generally retain and use your account information only as long as necessary to fulfill a business transaction or law enforcement need.

HOW TO PROTECT YOUR INFORMATION

HERLOWE makes reasonable efforts to ensure that any personal information you provide is maintained in a secure environment. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information, HERLOWE cannot warrant the security of any personal information you transmit to us or from our on-line services, and you do so at your own risk.  HERLOWE maintains reasonable and appropriate security procedures and practices to protect against the loss and unauthorized access of your personal information while it is in our database. For example, we use SSL encryption and anti-virus protocols.

USE BY MINORS

We do not intend for our websites or online services to be used by anyone under the age of thirteen (13). If you are under the age of thirteen (13), please do not use our Services, and if you are over the age of thirteen (13) but under the age of majority in the province/state in which you reside, you should use our Services with the involvement and permission of a parent or legal guardian. If you are a parent or guardian and believe we may have collected information about a child, please contact us by sending us a message in the "Contact" section on our website or via email directly at contact@herlowe.com.

LINKS TO THIRD PARTY WEBSITES

Our website may contain links to other third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. HERLOWE neither owns nor controls these third-party websites and assumes no responsibility for the information practices of those websites. You should inform yourself with the privacy policies (if any) of those third-party websites.

CHANGES TO THIS POLICY

This Privacy Policy may be updated from time to time in the future. This will be done at the discretion of HERLOWE without notice to you.

CONTACT

You may contact us by sending us a message in the Contact Section on our website or via email at contact@herlowe.com.